FAQ

What is GemCrew?: GemCrew is a monthly subscription box that offers fashion jewelry made of silver, gold, or platinum delivered to your door.    

What’s Inside the GemCrew box?: There are 4 different boxes that you can choose from;     

Trinket Box- Each month, receive 1 piece of plated fashion jewelry in our reusable GemCrew bag for $9.99 a month with a retail of  $14.99 or more!    

Glitz Box- Each month, receive 2 piece of plated fashion jewelry in our reusable GemCrew bag for $14.99 a month retailed at $19.99 or more!     

Silver Level Box-Each month, receive 1-2 pieces of sterling silver jewelry with our reusable GemCrew bag for $34.99 a month retailing at $49.99 or more!  .

 Gold Level Box- Each month, receive 1 piece of 14 karat white, rose or yellow gold jewelry with a minimum retail of $500.00. Choose from 3 different pieces of jewelry upon checkout with your choice of gold and stone for $279.9 a month! *Due to this box being customized to your specifications, it is only offered as a month to month box. We will email you after the first month with the 3 options for you to choose from with photos of the items.*    


 How much does it cost?/Are there hidden fees?: GemCrew has 4 levels of boxes; Trinket, Glitz, Silver and Gold levels. Shipping is always free in the United States. You will be charged sales tax if you live in Idaho.       

How does billing work?: You will be charged on the 1st of every month.    

When is the monthly deadline?/When will I receive my first box?: Your box will ship around the 20th of each month. You will be provided a tracking number when your order ships.   

Where and how do you ship?: We ship from the U.S.A., and we use USPS for our shipping.     

How  can I cancel my subscription?: You can cancel your subscription at any time under your account on www.gemcrew.com.    

Do you offer refunds? Once you have been billed for a new subscription or a subscription renewal we are not able to offer a refund, return, or exchange.       

Can I sign up for just one box?/How do gifts work?: Once you sign up for a box, you are able to cancel it before your next renewal date. If you do not cancel it before this date, it will automatically renew. You are able to gift a box by signing up for a gift box for someone else by entering in their address in the shipping address.  

   
What type of payment do you accept? We can accept Visa, MasterCard, American Express, Discover, debit cards.     
 

Are all diamond sources in compliance with all U.S. Laws?  Yes, all vendors used by GemCrew are certified to be in compliance with the U.S. Patriot Act, and are a part of the Responsible Jewelry Council. All vendors use ethical sourcing for diamonds and gemstones, and are guaranteed Non-conflict.   


Still have more questions? Email us at purchasing@gemcrew.com.